Here, at Rod and Tackle we are completely dedicated in providing first class customer service to all our customers. A part of that service is to ensure complete satisfaction with every purchase made from us. In the unlikely event that you are not, you may return the goods back to us within 28 days of the purchase date for a full refund or an exchange. Goods can be returned to us for any reason, provided they are returned unused, in pristine original packaging and with a valid receipt. We regret that we are unable to offer any refund without a valid receipt.
Refunds will be processed using the same method of payment used for the original purchase. Credit and debit card refunds must be made to the card used for the original purchase.
Online Returns and Exchanges
If you find your purchase unsuitable for any reason or the size you have selected does not fit, we will exchange it (subject to availability) or refund the cost of the item. To enable us to do this, please contact us first before sending any goods back by calling 01670 733747 or email us at firstname.lastname@example.org with the item details you would like to return.
It is your responsibility to send this back to us at your cost, and within 14 days of purchase, ensuring that:
· The goods are in a new and unused condition, with all original packaging and labelling enclosed
· The original purchase receipt or invoice is enclosed.
Please return your item(s) clearly marked for the “Returns Department” to -:
Rod & Tackle Limited 55F South Nelson Industrial Estate Cramlington Northumberland NE23 1WF
Faulty Goods Returns or Exchanges
If an item is found to be faulty or damaged, this is our responsibility. Please send it back to us with a copy of the invoice, a completed returns form explaining what is wrong and a receipt of postage costs. If a fault or damage is found we will reimburse you the postage.
In order to comply with Health & Safety regulations any faulty items should be returned for assessment in a clean and dry condition free from mud and dirt. We regret that we are unable to process items that do not meet with these criteria and we will return such items back to you. In some cases the manufacturer/supplier may require to see the item(s) before repair or replacement can take place. If this is the case we will inform you. Proof of purchase is also required with all potential warranty claims.
When returning goods by Post we strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for returned goods lost in transmit.
In-Store Returns and Exchanges
We are happy to exchange or refund any non-sale item purchased from us that has not been used, has its original packaging and labels, and is accompanied by its original receipt or proof of purchase, within 28 days of purchase. Any items bought in a sale or as a special offer may be exchanged or returned for credit within 14 days of purchase. Refunds cannot be given on sale or special offer purchases or on gift vouchers.
Items which have been used, altered, or damaged in any way cannot be refunded or exchanged.
This policy is offered in addition to your statutory rights.
If you have any questions regarding our return and exchange policy, or require any further information please contact our returns department where we will be happy to help you with your queries.